Senior Technical Claims Specialist-General Liability/Bodily Injury

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness, and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.

Our flexible workplace is continuously evolving to ensure all employees feel comfortable bringing their whole selves to work, confident that they will be treated respectfully, and recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.

We're seeking a highly capable Senior Technical General Liability Bodily Injury Claims Specialist to join our team and work from any of our US offices. This role adjudicates our most complex general liability bodily injury claims for our customers.

• Adjudicate highly complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.
• Conduct detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined.
• Report to senior management and underwriters on claims trends and developments.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Analyze claims forms, policies, and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Manage claims in litigation.
• Manage diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly set claim reserves, taking into account how different policy wordings impact the claims reserving process.
• Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
• Prepare reports for file documentation.
• Apply creative solutions that result in the best financial outcome.
• Negotiate highly complex settlement packages, set reserves, and authorize payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.
• Process mail and prioritize workload.
• Complete telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Have an appreciation and passion for strong claim management.

• Bachelor's degree from an accredited university required. J.D. preferred.
• A deep knowledge of claims adjudication is typically achieved through a minimum of seven years' experience adjudicating general liability claims with exposure of $100,000 or more.
• Must have good business acumen (i.e., understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that are difficult and require an understanding of a broader set of issues.
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business, which may include CEO.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills in order to present information accurately and effectively.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• Licensed Claims Examiner (Based on state) Must possess or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first-party claims within 120 days.

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success. We are committed to:

• The entrepreneurial spirit
• Doing the right thing
• Collaborating
• Respecting each other

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

New York City Pay Range: $157,800—$189,360 USD

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated 'A-' by Standard and Poor's. Argo's insurance subsidiaries are rated 'A-' by A.M. Best. More information about Argo is available at

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.

Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit-driven profit sharing.
• Flexible workplace policies that support employee well-being, including compressed hours, flex-time, job-sharing, remote work, sabbatical leave, and holiday hours.
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs, including dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays, and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional, and personal development.
• Active community outreach and volunteer programs.
• A generous Employee Referral program that results in approximately 25% of all new hires annually.