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Utility Client Relations Manager
2 months ago
Position Overview:
Elevate Your Career in Business Development and Marketing
Kleinfelder's professionals in business development and marketing play a crucial role in articulating innovative solutions.
From spotting opportunities to crafting successful strategies, they excel at nurturing relationships, forging new connections, and collaborating across various sectors, service lines, and markets.
Are you ready to take on the challenge of leading significant project opportunities? Join Kleinfelder and become part of our vibrant team.Your New Role Awaits:
Kleinfelder is in search of a driven and seasoned Utility Client Relations Manager to enhance our exceptional team in the Southern California Region.
We are thrilled to offer a stimulating opportunity for an experienced and dynamic individual to influence Kleinfelder's trajectory in the Energy Utility Sector.
This individual will cultivate relationships with leading utility clients, collaborate closely with local operations, and contribute to the formation of client-focused delivery teams that will set the stage for remarkable growth in the future.
The primary emphasis will be on engaging with senior-level clients, spearheading market leadership, and developing teams aimed at cross-selling services to key client accounts.
This role can be based in various locations within the region.
The chosen candidate will thrive in our collaborative environment, primarily focusing on business and client development by formulating and executing a Strategic Growth Plan for our Utility partners in Southern California.
offering direct coaching, mentoring, training, and career development for regional and divisional Client Account Managers (CAMs) focused on growth with key clients, introducing new clients and opportunities, cross-selling new services to existing clients, and providing leadership in business development.
This is an outstanding growth opportunity for an individual with a well-established network of clients, eager to elevate a reputable operation to new heights.
Key Expectations:
Exceptional verbal and written communication skills along with a proven aptitude for business development.
Client service management expertise and experience in proposal preparation.
Strong skills in team building and communication.
Familiarity with project management systems, project scheduling, scoping, budgeting, cost analysis, resource analysis, and reporting.
Comprehends our clients' business and devises innovative solutions and sound recommendations to meet their needs. Identifies and develops project opportunities for new work and/or expanded services for both new and established clients.
Recognizes opportunities and takes proactive steps to build relationships across different areas, teams, departments, or organizations to achieve business objectives; shares information and seeks feedback.
Addresses customer inquiries and complaints, communicates effectively with customers, resolves service issues courteously and efficiently, remains accessible to customers, follows procedures to resolve customer problems, understands company offerings, and maintains a professional demeanor.
Identifies issues and responds appropriately, systematically gathers information, navigates complex situations, seeks input from others, addresses root causes of problems, makes timely decisions, can tackle difficult choices, utilizes consensus when feasible, and communicates decisions effectively.
Understands the organization's mission and operations, including its social, political, and technological frameworks, and operates effectively within them; this encompasses the programs, policies, procedures, rules, and regulations of the organization.
Job Responsibilities:
Providing inspirational leadership in business, market, and professional development;
Championing safety leadership and stewardship;
Collaborating with internal resources to ensure our Southern California Team is well-informed and equipped to cross-sell our comprehensive suite of solutions to our clients;
Delivering team-oriented, tailored solutions to meet our clients' expectations;
Assessing risks and managing them appropriately for both Kleinfelder and our clients;
In partnership with Senior & Technical Leadership, and Recruiters, attracting and retaining exceptional talent for the team;
Extensive experience in developing new business initiatives and a solid client base in Southern California.
Driving sales from a targeted group of clients.
Building and maintaining strong relationships with clients while providing engineering and professional consulting services.
The ability to navigate a matrixed environment, engaging with both business development and operations teams, while maintaining close communication with clients to effectively represent their needs.
Mentoring staff to successfully deliver technical projects and foster a growth-oriented mindset within the group;
Qualifications:
Bachelor of Science in Engineering or a related technical field.
12+ years of relevant experience, including 4-5 years of direct client interaction in the energy sector and knowledge of applicable laws and regulations, with 4+ years of sales experience required.
A Professional Engineer License is also a plus.
Move Forward with Kleinfelder
Kleinfelder has been connecting talented individuals to exceptional opportunities since 1961.
We are engineers, scientists, and construction professionals delivering solutions that enhance our clients' transportation, water, energy, and other private infrastructure.
As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are committed to doing the right thing, every day, on every project from over 85 offices across the US, Canada, and Australia.
Connecting talented individuals to exceptional opportunities is our mission – together, we achieve.Progress with an Employer that Values You
Kleinfelder is an inclusive organization that stands against discrimination.
We are a stronger organization when we embrace a diverse workforce and believe that diversity, equity, and inclusion foster creativity, innovation, and unity.
We are proud to offer the following:
Benefits:
Kleinfelder provides a competitive compensation and benefits package, including medical, dental, vision, life insurance, a 401(k) plan, and paid holidays.
The expected salary range for this position is provided in accordance with the California Equal Pay Acts. Final compensation will be determined based on individual qualifications and experience.Salary Range:
$138,881.
Career Development:
We are dedicated to investing in the professional growth of our staff, offering every employee the opportunity to develop, grow, and take charge of their career paths.
We support these initiatives through reimbursements for continuing education and many expenses related to training and certifications, as well as opportunities for career advancement through our internal Mentoring Program.
Equal Opportunity:
Kleinfelder is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules)
NOTICE TO THIRD PARTY AGENCIES
Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies.
In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.