Senior Member Service Representative

2 weeks ago


Macon, Georgia, United States Robins Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Senior Member Service Representative to join our team at Robins Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, ensuring that our members receive the highest level of service and support.

Key Responsibilities
  • Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Assist members with account opening, loan requests, and other financial services, ensuring that all transactions are processed accurately and efficiently.
  • Work closely with the Branch Manager to achieve individual and branch goals, adhering to established policies and procedures.
  • Make sound lending decisions within designated authority, analyzing credit, capacity, and collateral to ensure that loans are approved or denied based on sound business principles.
  • Assist with employee coaching, counseling, and performance evaluation, helping to maintain a highly motivated and knowledgeable staff.
  • Provide support to management with daily branch operations, including underwriting loans, managing cash, and ensuring compliance with all control and security measures.
Requirements
  • High school diploma or equivalent required; 3 years' progressive experience in a retail branch location, including new account and consumer lending activities.
  • 3 years' experience interviewing prospective loan applicants, processing applications, and analyzing credit, capacity, and collateral.
  • High-level knowledge of loan products, credit, and risks as it relates to consumer lending.
What We Offer
  • Competitive salary and benefits package, including health insurance, short and long-term disability, life insurance, and AD&D.
  • Dental and vision insurance, health care and dependent care flex spending accounts, and a 401(k) plan with match.
  • Generous paid time off, holidays, tuition reimbursement, and a performance-based incentive program.


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