Guest Services Operations Supervisor

2 weeks ago


St Louis, Missouri, United States StepStone Hospitality Full time
Job Type

Full-time

Description

As a key member of our management team at StepStone Hospitality, you will be responsible for ensuring the highest standards of guest service and operational excellence. Your role will include:

  • Quality Assurance: Uphold exceptional guest service standards.
  • Financial Management: Drive budgeted revenues and control expenses to enhance profitability within the guest services division.
  • Strategic Planning: Formulate both short-term and long-term financial and operational strategies aligned with the hotel’s overarching goals.
  • Operational Oversight: Supervise all operational facets, including Engineering, Housekeeping, and Food & Beverage.
  • Issue Resolution: Address and resolve guest issues in the absence of the General Manager.
  • Guest Satisfaction: Elevate guest satisfaction levels through exceptional service delivery and staff development.
  • Reservation Management: Oversee the reservation process to optimize room occupancy and average daily rates through effective suggestive selling techniques.
  • Financial Security: Ensure adherence to credit control procedures, manage financial transactions, and safeguard both financial assets and guest security.
  • Guest Relations: Respond promptly and courteously to guest inquiries, complaints, or requests.
Requirements

  • Prior supervisory experience is essential.
  • Availability to work evenings, weekends, and holidays is required.
  • Ability to lift a minimum of 20 pounds.
  • Physical capabilities including pushing, bending, stooping, and manual dexterity.
  • Proficient in hearing, writing, and typing tasks.
  • Ability to pull a minimum of 20 pounds.
  • Comprehensive knowledge of hotel operations and departmental functions.
  • Familiarity with applicable federal, state, and local health, safety, and legal regulations.
  • Exceptional mathematical and computer skills are necessary.
  • A high school diploma along with relevant training and experience is required; additional education is preferred.
  • Ability to obtain any necessary licenses or certifications in a timely manner.
  • CPR training is required; first aid training is preferred.
  • Proficiency in additional languages is advantageous.
We are proud to be an Equal Employment Opportunity Employer.

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