Dispatcher for HVAC Services

3 weeks ago


Charlotte, North Carolina, United States Redblue Full time

Do you have what it takes to excel as an HVAC Dispatcher at Redblue? We are seeking an experienced professional to coordinate daily operations, schedule service calls, communicate with customers and technicians, and maintain accurate records of assignments.

Key Responsibilities:
  • Scheduling & Coordination:
    • Efficiently schedule and dispatch HVAC technicians to customer sites according to priority, skill set required, and geographic location.
    • Adjust schedules and routes as needed to accommodate emergency calls or unexpected issues.
  • Customer & Technician Communication:
    • Serve as the primary point of contact for customers, providing clear updates on service times, technician arrival windows, and any schedule changes.
    • Communicate job details, special instructions, and updates to technicians promptly and accurately.
  • Data Management & Documentation:
    • Maintain accurate records of service calls, technician assignments, job completion statuses, and customer communications.
    • Update and manage information in the company's dispatching software, CRM, or ERP systems to ensure all stakeholders have access to the latest data.

We offer a competitive salary commensurate with experience ($65,000 - $85,000 per year) and a comprehensive benefits package, including health, dental, and vision insurance. Apply today if you are a motivated and organized individual with strong communication skills



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