Hearing Care Specialist

1 week ago


Canonsburg, Pennsylvania, United States Sonova Full time
Job Title: Patient Care Coordinator

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Sonova. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities:
  • Greet patients with a positive and professional attitude
  • Schedule appointments, verify insurance benefits, and assist with support needs
  • Collect patient intake forms, maintain patient files, and provide first-level support
  • Process repairs, prepare bank deposits, and submit daily reports
  • General sales knowledge for accessories and patient support
  • Process patient orders, receive orders, and verify pick-up
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including cleaning
  • Manage inventory, order/monitor stock, and submit supply orders
  • Assist with event planning and logistics for community outreach events
Requirements:
  • High School Diploma or equivalent
  • Associates degree, preferred
  • Prior experience/knowledge with hearing aids is a plus
  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, and clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
What We Offer:
  • Medical, Dental, Vision Coverage
  • 401K with a Company Match
  • FREE hearing aids to all employees and discounts for qualified family members
  • PTO and Holiday Time
  • No Nights or Weekends
  • Legal Shield and Identity Theft Protection
  • 1 Floating Holiday per year

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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