Program Coordinator

4 weeks ago

Syracuse, New York, United States SUNY Upstate Medical University Full time

Job Summary:

The Program Coordinator will support a wide range of training and professional development activities as a member of the SUNY CPD Delivery and Services Team.

This role involves working in a team of professionals who support the delivery of university-wide professional development and training programs, community meetings, virtual and in-person conferences, online and in-person workshops/courses, webinars, and hybrid programs and events.

SUNY CPD programs leverage various technologies, including Event/Registration Management System, Virtual Conference Platform, Brightspace Digital Learning environment, Credly Badging system, Survey Tools (SurveyMonkey), Webinar Tools (Zoom), and Collaboration tools (MS Teams/Google).

Onsite event management is required, which may involve travel within New York.

Key Responsibilities:

  • Support the planning and execution of professional development events
  • Collaborate with team members to deliver university-wide training programs
  • Manage event registrations and track program/customer information using online database systems
  • Provide excellent customer service and act as a resource to the customer base
  • Ensure accuracy in record keeping and maintain a high level of technical aptitude
  • Forge collaborative relationships and work effectively in a team environment

Requirements:

  • Bachelor's Degree from an accredited higher education institution in an appropriate field
  • Two years of relevant experience, including experience working with diverse groups of people and with events for diverse audiences
  • Fluency with office productivity tools, such as MS Word, Excel, PowerPoint, Outlook, and Zoom
  • Demonstrated experience using online database systems for tracking/management of program/customer information
  • Excellent oral and written communication skills, organizational abilities, quantitative skills, ability to meet deadlines, technical aptitude, and ability to work independently with limited direction and in a team

Preferred Qualifications:

  • Experience working in a higher education environment
  • Experience in training/teaching
  • Knowledge of the SUNY System and experience working with campus staff
  • Knowledge of major SUNY initiatives, and trends within the industry of higher education

Program Tools:

  • Brightspace
  • Event Management Systems
  • Survey Tools
  • Web Conferencing Software
  • Other web-based tools (such as Google and Credly)

Work Days:

Monday-Friday

Message to Applicants:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

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