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Client Relationship Manager

2 months ago

Spanish Fort, Alabama, United States CAMP Full time
Company Overview
CAMP Systems is recognized as the foremost provider of aircraft compliance and health management solutions within the global business aviation sector.

As a distinguished brand in the industry, CAMP is the exclusive recommended service provider for nearly all business aircraft manufacturers worldwide.

Our offerings are delivered through a "SaaS plus" model, supporting over 20,000 aircraft on our maintenance tracking platform and more than 31,000 engines on our engine health monitoring platform.

Furthermore, CAMP supplies shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers globally.

Since its inception in 2001, CAMP has expanded from a single location to over 1,300 employees across 13 locations worldwide.

Our strong relationships with business aircraft manufacturers, maintenance facilities, and parts suppliers uniquely position CAMP to understand the current offline information flows in the business aviation industry, which often introduce friction into the global market for aviation parts and services.

CAMP is actively developing a digital business that aims to streamline the exchange of parts and services, creating significant value for both CAMP and the broader aviation industry.

Position Summary
The Client Relationship Manager serves as a key liaison for FlightBridge aircraft operator customer accounts.

This role is integral to our Account Management team, focusing on overall relationship stewardship, monitoring customer engagement, developing initiatives to enhance customer success, and driving revenue growth.

Responsibilities include troubleshooting support and integration challenges, as well as drafting requirements for new features in collaboration with our Support and Development teams.

Key Responsibilities

  • Represent FlightBridge professionally in all interactions, fostering trusted relationships with customers.
  • Maintain an expert understanding of FlightBridge technology and its application in various operational contexts.
  • Effectively communicate FlightBridge product offerings and their value to users and potential clients.
  • Quickly acquire the ability to conduct FlightBridge demonstrations and training sessions, both online and at industry events.
  • Collaborate with the team to manage account setup, oversee systems integration, and ensure the successful implementation of FlightBridge programs within established timelines.
  • Document account activities accurately in the CRM system.
  • Work with service providers to resolve issues related to FlightBridge usage among customers and their service partners.
  • Thoroughly understand customer challenges, provide solutions, and address concerns promptly.
  • Conduct regular account reviews, analyzing activity and usage patterns to identify opportunities for increased adoption and utilization of FlightBridge.
  • Develop initiatives to support revenue-generating opportunities and uncover customer needs beyond initial expectations.
  • Forecast account revenue and communicate progress and unique customer requirements to management and the FlightBridge team.
  • Conduct customer satisfaction surveys and develop programs based on feedback.
  • Utilize established tools to create onboarding guides, product walkthroughs, and knowledge base content.
  • Represent FlightBridge at trade shows and regional events, conducting product demonstrations for prospects.

Qualifications

  • Exceptional communication skills, both verbal and written, with the ability to present information effectively.
  • Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
  • Demonstrated business acumen and curiosity about the customer's business environment.
  • Experience in the private/business aviation sector is essential, with a background in aircraft operations, FBOs, or related fields.
  • Proven ability to deliver outstanding customer service and establish trust with clients at various organizational levels.
  • Familiarity with spreadsheet software, presentation tools, aviation software, CRM systems, and issue tracking systems.
  • Self-motivated with a strong sense of ownership over tasks and results.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Flexibility to handle confidential information and adhere to company privacy policies.
  • Willingness to travel for industry events and customer support as needed.

Diversity Commitment
CAMP is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. We value diversity and its contribution to a high-performance culture.