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Senior Consultant for Project Management
2 months ago
Job Description (Posting).
The Senior Consultant will:
Project Management Responsibilities:
- Communicate effectively and succinctly with executive leadership.
- Develop and execute plans across a specific capability.
- Expertly manage project execution through dependencies, risks, timelines, and budgets.
- Create, refine, and convey capability requirements/specifications that align with project scope and facilitate engineering efforts.
- Utilize technical, functional, and customer insights to deliver accurate, precise, and implementable requirements/specifications.
- Guide team progress in driving solutions and making informed business decisions.
- Assist in creating feature demonstrations for stakeholders and business partners.
- Identify issues and changes, proposing solutions to leadership.
- Oversee budget and resource planning.
- Stay updated on technology trends (e.g., Cloud, APIs, services, Windows stack, open-source, database technologies, etc.).
- Demonstrate awareness of capability and its platform dependencies.
- Apply project lifecycle knowledge to scope, schedule, and budget management.
- Assess whether basic requirements are being fulfilled.
- Understand effort estimates to complete engineering workstreams.
- Communicate clearly and concisely, both in writing and verbally, regarding decisions, plans, and tasks.
- Minimize jargon to ensure clarity for specific audiences.
- Listen effectively and ask questions to identify needs and share information.
- Actively seek, absorb, and act on feedback.
- Utilize communication standards to disseminate information to the appropriate audience.
- Contribute constructively in team meetings and cross-discipline collaborations.
- Recognize when additional information is needed and seek assistance.
- Maintain, manage, and report on the project log workbook to leadership (including communications plan, change requests, action items, decisions log, lessons learned, etc.).
- Analyze, validate, and assess change requirements.
- Obtain necessary approvals for additional budget requirements for implementing changes.
- Regularly communicate the status of change requests to stakeholders.
- Adhere to quality standards, regulatory requirements, and company policies.
- Ensure a positive customer experience and satisfaction through effective resolution of issues.
- Contribute to the creation of proposals aimed at driving service improvement plans.
- Independently resolve tickets while ensuring agreed service level agreements (SLAs) for ticket volume and response times are met.
- Provide support for escalated issues and perform incident and problem management.
- Engage in value-adding activities such as updating and managing the knowledge base, training new hires, coaching analysts, and participating in recruitment efforts.
