Customer Service Ambassador

6 days ago


Baltimore, Maryland, United States Method Products Full time
Server Job Description

We are seeking a skilled Server to join our team at ROOST Apartment Hotel. As a Server, you will be the face of our restaurant, providing exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities:
  • Greet tables with enthusiasm and a genuine smile, welcoming their presence and setting the tone for a positive dining experience.
  • Adhere to established service standards and protocols, ensuring consistency and quality in every interaction.
  • Ring in orders timely and correctly, using our point-of-sale system to ensure accuracy and efficiency.
  • Offer suggestions for beverage and food, taking the time to understand our guests' preferences and making recommendations that enhance their experience.
  • Check in after courses are dropped within an appropriate timeframe to ensure their satisfaction and address any concerns promptly.
  • Assist bartenders in proper rotation and polishing of glassware, silverware, and other service items, maintaining a clean and organized workspace.
  • Inform a manager if you take the last of anything, ensuring that we can replenish items in a timely manner and maintain a high level of service.
  • Follow proper "manners" protocol when interacting with any guest, demonstrating respect and professionalism at all times.
Requirements:
  • Strong, upbeat, and positive personality, with a passion for food, beverage, and hospitality.
  • Commitment to high standards with impeccable attention to detail, ensuring a high level of quality in every interaction.
  • Ability to multi-task in a high-volume, fast-paced environment, remaining calm and composed under pressure.
  • Team and family-oriented mentality, with a willingness to work collaboratively with colleagues to achieve a common goal.
  • Dependability, with a strong work ethic and a commitment to being on time and meeting deadlines.
  • Ability to stand and walk for extended periods of time, with a maximum weight of 50lbs for lifting and carrying items.
Benefits and Perks:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible schedule

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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