Director of Product Operations

1 month ago

Austin, Texas, United States Procore Technologies Full time
Job Summary

We are seeking a seasoned leader to join our team as Director of Product Operations. This role will be responsible for building and scaling product organizational excellence at Procore.

The ideal candidate will have a strong background in product operations and a proven track record of success in leading cross-functional teams. They will be responsible for scaling Procore's customer centricity, effective stakeholder management, product discovery, cross-functional alignment, release management, and rapid iteration.

The Director of Product Operations will report directly to the Chief Product Officer and will be based in our Austin, TX office.

Key Responsibilities
  • Build strong feedback loops with stakeholders and customers to ensure product and other cross-functional team expectations are exceeded.
  • Key contributor to the Procore Lifecycle across all functions at the company. Define the way we deliver innovation across Procore.
  • Own and contribute to strategy, planning, and review cadences for Product teams while ensuring that each organization is well-aligned to these practices and getting what they need.
  • Scale product knowledge throughout the company, serving as an ambassador for product org, product process, and product strategy/roadmap.
  • Master the roadmap, be the single source of truth that is all things strategic delivery at Procore. Own the development, updating, and communication framework of the global product roadmap.
  • Own the release process - ensure clarity and simplicity across a complex delivery of hundreds of releases to the world's biggest construction companies. Ensure programs for Pilots, Betas, and GA are consistent and effective.
  • Optimize product process to ensure that PM best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals.
  • Build and maintain programs and strategies across talent, onboarding, and learning and development that keep team members happy, engaged, and growing in their career.
  • Lead budget management alongside FP&A to ensure budgets are planned, executed, and analyzed to achieve maximum ROI.
  • Manage a team of operations experts and release managers.
Requirements
  • 10+ years running a product operations or business operations role at a scaled technology company.
  • Clear executive communication skills - the ability to interface with senior execs both within Procore and customers.
  • 5+ years of previous experience in people management.
  • Deep understanding of Product Management, Design, Engineering, User Research, and how these functions come together to deliver innovation.
  • Experience in a highly quantitative product organization.
  • Experience in a Product Manager role or consulting background is preferred.
  • Strong relationship skills with the ability to foster a sense of community with cross-functional stakeholders.
  • Exceptional project management and organizational skills and an ability to meet deadlines.
  • Ability to move seamlessly between conversing with engineers, operations teams, and Senior Executives.

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