Customer Service Professional

4 days ago


Battle Ground, Washington, United States Suburban Propane Full time

About Us

Suburban Propane is a leading marketer and distributor of energy products, specializing in propane, natural gas, and electricity. With over 3,000 employees and operations in 42 states, we serve over one million customers across the country.

The Opportunity

We are seeking a Customer Service Representative to play a pivotal role in supporting excellent customer service, customer retention, and new customer acquisition. As a key point of contact for our customers, you will handle inbound and outbound sales and service calls, performing administrative functions to ensure the highest level of customer satisfaction.

Responsibilities

  • Customer Interaction: Utilize a proactive sales approach to uncover additional sales and service opportunities with every customer interaction.
  • Product Knowledge: Maintain an in-depth knowledge of Suburban Propane's products and services, including customer account and billing processes, new customer information, and policies and procedures related to product delivery and service.
  • Relationship Building: Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
  • Account Management: Provide high levels of customer account management by properly setting up and maintaining account information and data.
  • Administrative Tasks: Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.

Why Join Our Team?

We offer competitive pay, incentive potential, and an outstanding benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) with company match, and opportunities for continued learning and career development.

Requirements

  • Minimum 3 years of experience in a customer service role.
  • Minimum High School diploma or GED preferred.
  • Solid computer skills, including Microsoft Office, data entry, and report analysis.
  • Ability to multi-task and prioritize assignments in a team environment.

Salary: $19 - $23 per hour based on experience.



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