Dispatcher and Support Specialist
4 days ago
Best Pick Disposal Inc is seeking a skilled Administrative Assistant/ Dispatcher to join our team. As a key member of our operations team, you will play a critical role in supporting our office employees and drivers, ensuring seamless communication and efficient resolution of customer issues.
In this dynamic role, you will have the opportunity to develop your skills in dispatching, route optimization, and customer service, working closely with our sites and service department to meet customer needs.
Key Responsibilities:
- Manage incoming calls and emails from customer service and sales departments, providing timely responses and resolutions.
- Dispatch drivers to calls, utilizing information on customer needs, driver locations, and daily factors to balance cost and customer satisfaction.
- Collaborate with sites and the service department to optimize routes based on customer needs.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
Requirements:
- High school diploma or equivalent required.
- Previous experience as an Administrative Assistant or Dispatcher in a similar position.
- Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint.
- Highly organized with excellent time management skills and ability to prioritize projects.
- Bilingual (English/Spanish) is a must.
Estimated Salary: $55,000 - $70,000 per year, depending on experience.
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