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Medical Assistant

2 months ago

Orlando, Florida, United States Cigna Full time
About the Role

The Medical Assistant provides critical support to healthcare providers in the preparation, examination, and treatment of patients. This role is a key partner in our Health Centers, and the ideal candidate will be cross-trained for back-office coverage as needed.

Key Responsibilities
  • Greet and check in patients, verifying coverage and eligibility, and completing necessary paperwork.
  • Obtain patient history, take vital signs, and assist with coordination of care.
  • Administer medications and prepare examination rooms.
  • Clean and sterilize instruments according to protocol.
  • Answer telephones in compliance with departmental procedures, routing calls and taking accurate messages as needed.
  • Schedule appointments and verify membership according to various benefit coverage.
  • Review preprinted instruction sheets with patients.
  • Attend department staff meetings and in-service programs.
  • Cross-train to new procedures and departments.
  • Assist in orienting new employees and temporary pool staff to job responsibilities.
Requirements
  • CMA or RMA certification.
  • Current BCLS required.
  • At least 1 or more years of front and back office experience.
  • Experience answering phones and scheduling patients.
  • Phlebotomy skills.
  • Solid computer skills, including Electronic Health Records.
  • Excellent customer service skills.
  • Team-oriented.
  • Strong time management skills.
  • Responsible and reliable.
Bonus Points
  • Bilingual in Spanish.
  • Customer-centric focus.
  • Dynamic personality.