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IT Technical Lead

2 months ago

Richmond, Virginia, United States Insight Global Full time

Job Summary

Insight Global is seeking a highly skilled and experienced IT Technical Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and leadership to our team.

Key Responsibilities

  • Technical Support
    • Provide technical support and troubleshooting for a wide range of hardware and software issues
    • Collaborate with other IT professionals to escalate and resolve complex problems
    • Provide on-site technical support when necessary
  • Leadership and Management
    • Manage and coordinate the scheduling of shifts for IT technicians
    • Serve as the primary escalation point for complex or critical technical issues
    • Mentor and train junior IT staff
    • Lead by example in adherence to company policies and procedures
  • Asset Management
    • Responsible for the tracking, distribution, and retrieval of IT assets
    • Conduct regular audits to ensure accurate records of received and issued assets
  • Communication
    • Communicate effectively with end-users to gather information and provide updates on the status of their support requests

Requirements

  • Experience in a technical support or leadership role
  • Strong technical skills and knowledge of hardware and software
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment

About Insight Global

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.