Customer Support Specialist
3 weeks ago
Expedite Technology Solutions LLC is seeking a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for analyzing and responding to customer messages, resolving problems, and maintaining ongoing relationships with customers.
Key Responsibilities:
- Analyze and respond to customer messages in a timely and professional manner.
- Resolve customer problems and maintain ongoing relationships with customers.
- Follow up on customer requests, review rates as needed, track shipments and orders, prepare reports, and update customer files and profiles.
- Develop and prepare proposals and presentations, and perform audits as required.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and technical skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive hourly rate of $20.58.
- A paid weekly schedule.
- The opportunity to work with a dynamic and growing company.
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