Retail Sales Consultant

6 days ago


Forest Park, Illinois, United States Hawk CDJR Fiat Full time

Responsibilities:
Achieve business success by delivering exceptional customer experiences:
• Realize that business is built on customer satisfaction and devote oneself to guaranteeing satisfaction to customers.
• Determine each customer's vehicle needs by asking questions and listening.
• Demonstrate new and used vehicles (includes test drives).
• Deliver new and used vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork, laying the foundation for customer loyalty.

Sales Meetings and Performance:
• Attend regular sales meetings to stay informed and aligned with dealership standards of productivity.
• Maintain an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.

Professional Development:
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Establish personal income goals consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Report to the General Sales Manager regarding objectives, planned activities, reviews, and analyses.

Qualifications:
• Take all factory tests and become a certified salesperson.
• Know and understand federal, state, and local laws governing retail auto sales.
• Introduce customers to service department personnel to emphasize the quality and efficiency of the dealership's service operations.
• Carry out sales, customer service, and job performance as indicated in the Sales Consultant Performance Checklist.



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