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IT Support Specialist

2 months ago

Seward Pennsylvania, United States A.C. Coy Full time

About the Role:

A.C. Coy is seeking a highly skilled System Analyst to join our team in a full-time capacity. As a key member of our IT department, you will be responsible for providing technical support for critical systems, coordinating software rollouts, and troubleshooting issues reported by end-users.

Key Responsibilities:

  • Provide technical support for critical systems, including troubleshooting and resolving issues in a timely manner.
  • Coordinate and perform software rollouts, training, support, and upgrades to ensure seamless system integration.
  • Collaborate with vendors, end-users, and other IT staff on projects to ensure successful implementation and delivery.
  • Respond to support requests from end-users and management, and act as primary onsite support at various locations in Western PA.
  • Troubleshoot problems reported by end-users, identify user needs, and make recommendations for solutions by meeting with end-users and implementing solutions to those problems.
  • Build and maintain strong business relationships with all levels of staff and management.
  • Work closely with technical staff, vendors, software developers, and IT teams to ensure system readiness and reliability.
  • Assist in managing Active Directory, Computers, Users, and Groups for assigned work.
  • Successfully monitor backup and recovery duties with standards and schedules that meet requirements.
  • Troubleshoot hardware and software issues using various methods, prioritizing problems, and assessing impact of issues.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure, including researching and recommending innovative approaches to improve overall IT environment integrating automation when possible.
  • Ensure security is top priority with all solutions while striving to maintain system availability and integrity.

Requirements:

  • Bachelor's degree in Information Technology or other appropriate discipline; 4+ years' experience and/or training; or equivalent combination of education and experience.
  • Exceptional analytical and problem-solving skills with the ability to resolve multiple complex and critical issues.
  • Ability to manage multiple projects simultaneously while adapting to rapidly changing priorities.
  • Demonstrate a working knowledge of Microsoft Windows Environments, Active Directory (AD), Azure AD, and Office 365 Products.
  • Ability to support, troubleshoot, maintain, and offer solutions for any IT related issues across multiple business functions in multiple office locations.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service skills, including telephone and listening skills.
  • Good leadership, planning, organizational, and prioritization skills.
  • Ability to work with minimal supervision within a fast-paced team and foster teamwork.
  • Must be able to travel when needed (site visits, training, etc.).