Salesforce Service Consultant

2 weeks ago


Alexandria, Virginia, United States Clarivate Analytics US LLC Full time

We are seeking a Salesforce Service Consultant to join our team at Clarivate Analytics US LLC. As a technical consultant, you will work closely with our clients to review and analyze client issues and requests, understanding their needs and configuring suitable solutions.

About the Job
  • This is a full-time permanent position with standard working hours of 9am - 5pm local time, with flexibility to adjust to various global time zones as needed.
  • The role involves hybrid working with 2-3 days/week on-site.
Key Responsibilities
  • Working closely with IPfolio's clients to review and analyze client issues and requests to understand client needs and configure appropriate solutions.
  • Sharing knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate.
Requirements
  • Bachelor's degree in a computer science discipline or equivalent relevant experience.
  • At least 5 years of technical and troubleshooting experience.
  • At least 2 years of configuration experience on the Force.com platform using declarative tools.
  • At least 1 year of Salesforce System admin experience.
Salary Information

$100,000 - $150,000 per annum, depending on location and experience.



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