ServiceNow Software Engineer

2 weeks ago

Dunwoody, Georgia, United States Cox Full time

Cox Automotive is seeking a seasoned ServiceNow software engineer to join our team. As a key member of our engineering group, you will be responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability.

About the Role

As a Senior Software Engineer, ServiceNow, you will contribute to Agile planning, offer expert advice, and monitor emerging trends. Your expertise will help us design effective solutions to customer and end-user challenges.

  • Collaborate with Product Management to understand customer and end-user needs, and design effective solutions.
  • Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.
  • Anticipate capacity requirements for component usage and identify limitations.
  • Provide input on story sizing, backlog grooming, and release planning.
  • Contribute to product and solution designs to address critical issues and complex problems.
  • Develop solutions across multiple ServiceNow products to meet stakeholder needs.
  • Perform troubleshooting and investigations as needed.
  • Provide ongoing support, monitoring, and maintenance of deployed products.
  • Mentor and provide technical guidance to less experienced software engineers.
Requirements
  • Ensure adherence to relevant technical strategies, policies, standards, and practices.
  • Strong ITOM (IT Operations Management) experience.
  • Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards.
  • Participate in reviews of own work and lead reviews of colleagues' work.
  • Manage ServiceNow enhancements to improve business performance.
  • Strong analytical and troubleshooting skills.
  • Experience with Agile application development practices.
  • Familiarity with ServiceNow's Common Service Data Model (CSDM).
  • Extensive experience in engineering and operations, with a background in developing and managing a CMDB.
  • Strong ITSM product and development experience.
Qualifications
  • Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
  • Certified in ServiceNow system administration and/or application development (CSA, CAD).
Preferred Qualifications
  • ServiceNow Micro or Implementation Certifications.
  • Agile Certifications.
Compensation and Benefits

The estimated salary for this role is $97,100 - $161,800 per year, depending on factors such as location and qualifications. Cox offers a comprehensive benefits package, including health care insurance, retirement planning, paid days off, and more.

Please note that compensation may vary based on individual circumstances, and additional benefits may be offered to eligible employees.

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