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Aircraft Service Technician

2 months ago

Atlanta, Georgia, United States Hill Aircraft & Leasing Corporation Full time
Job Title: Line Service Technician

Job Summary:

The Line Service Technician is a key member of our team, responsible for providing exceptional customer service and ensuring the safe and efficient operation of our aircraft ground handling services. As a Line Service Technician, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding promptly to their needs and requests.
  • Ensure the safe and efficient operation of our aircraft ground handling services, including fueling, towing, and baggage handling.
  • Perform daily fuel quality control inspections and maintain accurate records.
  • Assist with tracking fuel records and related paperwork, including inventory and transfer of fuel at the fuel farm.
  • Operate tugs, forklifts, golf carts, and mobile refueling vehicles safely and efficiently.
  • Perform cleaning, cutting, and clearing duties around the facilities, customer entranceways, walkways, and landscaping areas.
  • Assist with trash disposal, ice, coffee, dishes, linens, catering, and newspapers as needed.
  • Perform an initial visible damage walk-around on aircraft and report findings to the pilot or owner prior to towing.
  • Follow flight and reservation schedules for arrivals, departures, and pull-ups of aircraft.
  • Coordinate ramp-parking schedules for smooth arrival and departure operations, as well as efficient hangar stacking needs.
  • Greet customers and crew going on or coming off aircraft.
  • Respond promptly to customer needs or service requests up to their satisfaction.
  • Debrief daily with the team on either the previous or the following shift for updates on current operations to ensure a smooth transition from one shift to the next.
  • Communicate regularly with Shift Supervisor or Line Manager on work progress, significant issues that arise, resources needed to perform better, or supply inventory items needing to be ordered when low.
  • Follow time management practices by planning ahead and anticipating the demands of each shift or pending customer requests.
  • Assist in keeping the aircraft hangar floors clean and orderly.
  • Organize and maintain a clean work area where tow bars, chocks, tugs, and other equipment are stored.
  • Clean rental cars and courtesy vehicles when needed and assist the concierge team or front desk with the return information.
  • Communicate with customers, crews, and team members within the Line and Customer Service departments in person, by two-way radio, in writing, and over the phone.
  • Assist front desk Customer Service Representatives when needed.
  • Adhere to U.S. Customs, FAA, and airport regulations and procedures.

Requirements:

  • FBO or aviation experience preferred, but not required.
  • Minimum of (2) years of customer service experience.
  • High school diploma or GED certificate.
  • Minimum of some college credits obtained and/or Associates Degree preferred, but not required.
  • Must possess and uphold a valid driver's license (18 and older) without restrictions that meets company insurability requirements.
  • Must have acceptable driving record with no disqualifying infractions for the past 5 years pertaining to the following: extensive, habitual, or repetitive violations; or history of DUI related offenses.
  • No criminal disqualifying events listed under, including Sections A, B, and C.
  • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening.
  • This is an hourly, non-exempt position. This position requires working flexible hours including mornings, evenings, weekends, and after hours depending on assigned schedule, as well as on scheduled company holidays to accommodate the needs of the customers and department operations.
  • Must be able to work scheduled hours and maintain a dependable attendance record in compliance with the company policies and procedures.
  • Operation of motor vehicles and heavy equipment, including fuel trucks and tugs.
  • Ability to handle moderate to heavy physical activity outside on ramp operations.
  • Ability to regularly lift and/or move 40 lbs or more such as fueling equipment, tow bars, tow heads, and baggage handling.
  • Ability to travel for the position if needed (infrequent).

Work Environment:

The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on requirements.

  • General office and FBO building conditions.
  • Regularly standing, walking outside, and climbing ladders.
  • Performing physical labor activities with hands such as baggage handling and pulling fuel hoses.
  • Outside on active and loud ramp areas around aircraft, fuel trucks, vehicles, and other ground-handling equipment with proper protection.
  • Occasionally lifting 40 lbs or more, pulling, pushing, bending and squatting as needed.
  • In hangar and other areas of the facility.
  • Driving vehicles and operating aircraft ground support heavy equipment.
  • Outside in various weather conditions such as sun, rain, sleet, snow, and hot or cold temperatures.