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Healthcare Customer Service Specialist

2 months ago


Hartford, Connecticut, United States Charter Oak Health Center Inc Full time
Job Overview

Position Summary:

The Patient Service Representative plays a crucial role in delivering comprehensive administrative assistance for patient registration, ensuring accurate identification and eligibility verification, managing billing processes, scheduling appointments, handling incoming patient inquiries, and upholding the confidentiality of patient and business information to meet the expectations of both internal and external stakeholders.

Key Responsibilities:
  • Deliver outstanding customer service to patients and their families.
  • Respond to phone inquiries and emails promptly.
  • Coordinate appointment scheduling and maintain patient records efficiently.
  • Verify insurance details and process co-payments.
  • Assist patients during check-in and check-out procedures.
  • Provide translation services for patients who speak different languages as required.
  • Carry out additional tasks as assigned.
  • Ensure the confidentiality of all information while supporting patients' privacy, rights, and safety.

Required Skills and Qualifications:

  • Strong communication and interpersonal abilities.
  • Capability to prioritize tasks, multitask, and thrive in a dynamic environment.
  • Proficient in Microsoft Office and electronic medical record systems.

Education and Experience:

  • High school diploma or equivalent.
  • Bilingual in English and Spanish is preferred but not mandatory.
  • Flexibility to work varied schedules as needed.

COVID-19 Vaccination Requirement:

Charter Oak Health Center Inc. mandates that all new hires be vaccinated against Covid-19 prior to commencing employment, unless a reasonable accommodation is approved based on disability, medical condition, or religious belief.