Mortgage Servicing Professional
2 weeks ago
We are seeking a highly skilled Mortgage Servicing Specialist to join our team at Customers Bank. As a key member of our mortgage servicing team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our mortgage loan servicing processes.
Key Responsibilities- Process and respond to customer inquiries and service requests related to mortgage and escrow accounts in a timely and professional manner.
- Responsible for customer mortgage loan servicing, including navigating through sources of information to provide accurate and timely information to customers.
- Promote understanding of the mortgage process and account information to customers, ensuring seamless service and meeting customer service goals and standards.
- Work within established procedures to identify and solve straightforward problems and make sound decisions, escalating more complex issues to management for review and resolution.
- Process monthly escrow disbursements, including mortgage insurance premiums, and monitor mortgage insurance files to ensure timely release of insurance fees.
- Review escrow and delinquent tax reports for accuracy and complete all management-approved extensions and modifications following regulatory guidelines to mortgage loans.
- Process mortgage releases for paid-off mortgage notes and conduct a second review of loans booked to the core system to ensure input accuracy.
- 1-3 years of banking experience, with a strong background in mortgage loan servicing.
- Excellent customer service skills, with the ability to communicate effectively, both verbally and in writing.
- Bilingual, fluent in Spanish, is a must.
- Basic knowledge of mortgage loan products and services, as well as mortgage and escrow servicing procedures.
- Ability to work in a fast-paced environment, with a keen attention to detail and sharp mathematical skills.
- Knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
Customers Bank is a super-community bank with over $22 billion in assets, dedicated to providing exceptional service to our customers. We are committed to innovation, reliability, and customer satisfaction, and we are seeking a talented Mortgage Servicing Specialist to join our team.
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Mortgage Servicing Representative
2 weeks ago
Malvern, Pennsylvania, United States Customers Bank Full timeAbout the RoleWe are seeking a highly skilled Mortgage Servicing Specialist to join our team at Customers Bank. As a Mortgage Servicing Specialist, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our mortgage loan servicing processes.Key ResponsibilitiesReceive and process customer inquiries and service...
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Mortgage Servicing Representative
3 weeks ago
Malvern, Pennsylvania, United States Customers Bank Full timeAbout the RoleWe are seeking a highly skilled Mortgage Servicing Representative to join our team at Customers Bank. As a Mortgage Servicing Representative, you will be responsible for providing exceptional customer service to our mortgage customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Mortgage Servicing Expert
4 weeks ago
Malvern, Pennsylvania, United States Customers Bank Full timeOur Vision and MissionAt Customers Bank, we strive to deliver exceptional customer experiences and achieve excellence in everything we do. Our team is guided by a shared passion for innovation, creativity, and customer satisfaction.Our ValuesWe believe in working hard, working smart, and working together to drive business growth and customer loyalty. Our...
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Customer Experience Specialist
4 weeks ago
Malvern, Pennsylvania, United States Customers Bank Full timeOur Vision and MissionAt Customers Bank, we strive to deliver exceptional customer experiences and achieve excellence in everything we do. Our team is guided by a shared passion for innovation, creativity, and customer satisfaction.Our ValuesWe believe in working hard, working smart, and working together to drive business growth and customer loyalty. Our...
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Automotive Service Professional
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Photography Professional
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Photography Professional
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Culinary Professional
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Insurance Professional
3 weeks ago
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House Cleaning Professional
4 weeks ago
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House Cleaning Professional
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Insurance Professional
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Healthcare Professional
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Director of Professional Development
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Support Staff Professional
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Accounting and Contracts Professional
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