Customer Service Representative

2 weeks ago


Houston, Texas, United States Murray Resources Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Murray Resources. As a key member of our customer service team, you will be responsible for handling incoming calls related to service inquiries, account setup, payment processing, and providing information about our products and services.

Responsibilities:
  • Manage high volume inbound calls and provide accurate, valid, and complete information to customers.
  • Open and maintain customer accounts by recording account information and resolving product or service problems.
  • Identify and assess customers' needs to achieve satisfaction and provide solutions and alternatives within time limits.
  • Work with customer service manager to ensure proper customer service is being delivered and communicate changes in policies or renewals.
  • Compile reports on overall customer satisfaction and provide feedback to improve customer service.
Requirements:
  • Full fluency in Spanish is required (read, write, speak).
  • High school diploma or equivalent.
  • Proven customer support experience within a call center or high-volume industry.
  • Strong phone contact handling skills and active listening.
  • Excellent reasoning skills and customer orientation.
  • Ability to multitask, prioritize, and manage time effectively.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application for consideration.



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