School Healthcare Success Manager

7 days ago


Baltimore, Maryland, United States Hazel Health Full time

Hazel Health Overview

Hazel Health is a leading provider of virtual healthcare services to schools across the nation. We aim to increase access to quality healthcare for students and their families, recognized by Fast Company as one of the world's most innovative places to work in 2023.

As a dynamic and empathetic Customer Success Manager, you will play a crucial role in ensuring the successful adoption and ongoing usage of Hazel services within schools. Your primary responsibility will be to establish strong relationships with school partners, their healthcare needs, and communities.

Key Responsibilities:

  • Develop and maintain strong relationships with school partners, healthcare staff, and community leaders.
  • Regularly meet with school health and leadership teams to drive engagement and satisfaction.
  • Attend and facilitate strategic district-wide, school-specific, and community events.
  • Identify and proactively resolve complex customer issues.
  • Provide regular internal reporting on account health, including usage metrics and satisfaction levels.

Requirements:

  • Prior customer success experience, preferably in the K-12 education field or healthcare.
  • Experience working with children in diverse socio-economic environments.
  • Ability to travel for ~80% of the time.
  • Must currently reside in Maryland or Virginia.

What We Offer:

  • A market competitive salary ranging from $80,000 - $100,000 per year.
  • A performance-based component as an incentive opportunity for those who excel.
  • A 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

About Hazel Health

We are committed to creating a diverse, inclusive, and equitable workplace. Hazel Health values the minds, experiences, and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer.



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