Overnight Shift Manager

9 hours ago


St Louis, Missouri, United States Planet Fitness - Midwest Management Group Full time
Job Title: Overnight Closer

At Planet Fitness - Midwest Management Group, we are seeking a highly motivated and customer-focused Overnight Closer to join our team. As an Overnight Closer, you will be responsible for providing exceptional customer service to our members, prospective members, and guests during the overnight shift.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests in a friendly and professional manner, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
  • Shift Closing: Close the shift for the business day and create an accurate bank deposit for the next day.
Requirements:
  • Customer Service Background: Previous customer service experience is preferred.
  • Basic Computer Proficiency: Basic computer skills are required.
  • Passion for Fitness: A passion for fitness and health is a must.
  • Positive Attitude: An upbeat and positive attitude is essential.
  • Punctuality and Reliability: Punctuality and reliability are a must.
Physical Demands:
  • Standing and Walking: Continual standing and walking during the shift.
  • Talking: Continual talking in person or on the phone during the shift.
  • Ability to Work 3rd Shift: Ability to work 3rd shift (overnights).
  • Lifting: Must be able to occasionally lift up to 50 lbs.

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