Multi-Unit Leader

7 days ago

Hickory Creek, Texas, United States Sonic Drive In Full time

Sonic Drive-In is seeking a highly skilled Multi-Unit Leader to oversee the operations of multiple drive-ins. As a key member of our team, you will be responsible for managing General Managers and employees, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Manage and train Working Partners/General Managers to achieve operational excellence.
  • Direct and assign employees to ensure all aspects of service meet operational standards.
  • Oversee drive-in employees and management in performing duties in the Basic Stations to ensure quality food and exceptional customer service.
  • Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices.
  • Address employee issues and policy violations, and report them to your immediate supervisor.
  • Review employee and drive-in management work schedules to ensure continuous ability to properly serve guests.
  • Monitor cost control procedures for food, labor, paper, and inventory, and take corrective action when necessary.
  • Monitor performance of vendors and take corrective action when necessary.
  • Audit drive-in employment-related records and payroll records.
  • Reinforce the importance of placing guest needs first to drive-in management.
  • Respond to escalated guest requests and complaints in a respectful manner.
  • Recruit, interview, and hire management team members to achieve proper staffing levels.
  • Approve compensation levels of drive-in employees and managers within company guidelines.
  • Prepare operational reports for multiple drive-ins and develop action plans to resolve unfavorable financial and sales trends.
  • Develop and implement a marketing plan for the region.
Requirements:
  • High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
  • Minimum of three years of restaurant management experience (QSR preferred), with experience running shifts without supervision.
  • Multi-unit supervision experience preferred.
  • Required to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Ability to abide by the company's appearance, uniform, and hygiene standards.

Sonic Drive-In is an Equal Opportunity Employer, and we are committed to creating a diverse and inclusive work environment.

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