Implementation Manager

9 hours ago

Tempe, Arizona, United States Smart Data Solutions Full time
Job Title: Implementation Manager

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. We are seeking to add an Implementation Manager to our rapidly growing Implementation department.

A career at SDS is both challenging and rewarding. With over 500 colleagues across the globe, we've created an open and honest culture where we value constant learning and new ideas - no matter what role you're in at SDS.

We are passionate about our customers' success and helping our colleagues grow and develop

Job Responsibilities:
  • Lead an Implementation and Support team at Smart Data Solutions
  • Demonstrate leadership through actions and accountability
  • Provide supervision and direction to other Implementation & Support team staff
  • Oversee all SDS implementations
  • Client Communication
  • Refining project requirements
  • Process improvement consultation
  • Manage implementation meetings including recording and distribution of meeting notes
  • System usage consultation
  • Project Management and Leadership
  • Identify and assign implementation tasks
  • Assign, manage and prioritize implementation related tasks
  • Identify creative ways to leverage staff
  • Testing processes that include client signoff
  • Identify and specify new features in response to client requirements
  • Working through staff, manage technical production, aging, and support ticketing to acceptable performance levels
  • Assist with other duties as assigned
Job Outcomes:
  • High customer satisfaction per customer surveys
  • Implementations completed within schedule
  • Clean implementations that include minimal ongoing support and problem resolution resources
  • Accounts are maintained in good health, with no acceptable transaction, file, or ticket aging metrics delivered
Requirements:
  • 2+ years' experience with SDS codebase and systems
  • 4 year degree in computer science or equivalent degree
  • Highly organized and disciplined
  • Business analysis
  • Microsoft Excel, Word, and Windows
  • Ability to understand process workflows, analyze, and identify improvements
  • Strong writing skills, particularly for process documentation and communication
  • Ability to comprehend and follow written policies, procedures, and directions
  • Disciplined in prompt communication responsiveness
  • Communication and reporting style that emphasizes simplicity and elimination of noise in favor of substantive and actionable data
  • Action orientation and ability to consistently complete assigned tasks on time
Why this is the company for you?
  • A company culture that is authentic and values forward thinking, collaboration, and fairness
  • We work hard for our customers and have fun along the way
  • A professional development and growth-oriented workplace
  • Generous benefits including, health insurance, short-term, and long-term disability
  • 401(k) with a company match to provide a better future in your retirement years
  • Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day
About Smart Data Solutions:

For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation.

The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients.

Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS' headquarters are just outside of St. Paul, MN with 300+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model.

The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate.

SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.

Smart Data Solutions is headquartered in Eagan, MN.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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