Senior Hotel Operations Manager
2 days ago
Job Summary:
The Director of Lodging is responsible for overseeing all aspects of hotel operations, including staff management and guest satisfaction. This role requires a seasoned hotel professional with outstanding management skills and a strong understanding of financial management.
Key Responsibilities:
• Oversee the operations functions of the hotel and campground
• Hold regular briefings and meetings with all head of departments
• Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards
• Lead all key property issues including capital projects, customer service, and refurbishment
• Handle complaints and oversee the service recovery procedures
• Responsible for the preparation, presentation, and subsequent achievement of the hotel and campground annual operating budgets
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotel and management
• Deliver hotel budget goals and set other short and long-term strategic goals for the property
• Developing improvement actions, carry out costs savings
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and make decisions accordingly
• Ensure that monthly financial outlooks for rooms, food & beverage, admin & general, on target and accurate
• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs
• Help in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
• Manage and develop the hotel leadership team to ensure career progression and development
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Responsible for safeguarding the quality of operations both (internal & external audits)
Requirements:
• 5-10 years of experience in hotel management
• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills
• Available to work when needed including weekends, holidays, and nights
• Bachelor's Degree in Accounting, Business or related field is a plus but not required
• Must possess a valid driver's license
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