Intake Coordinator

We are seeking a highly organized and detail-oriented Intake Specialist to join our team. As an Intake Specialist, you will be responsible for ensuring that all new work requests are properly set up and vetted for our clients. This includes calling locations to obtain additional information and pictures of requested repairs, as well as determining the urgency of the request.

Key Responsibilities:

• Answer all incoming calls and direct them to the appropriate employee or department
• Key all new WO's into the operating system and verify correct client alignment
• Call locations to obtain additional information and pictures of requested repairs
• Ensure WO's are entered into the system within 5 minutes of new requests coming in
• Audit previous night and/or weekend work requests to ensure all WO's were captured
• Identify emergency requests and work with the Account Management team to identify WO's that could qualify for downgrading
• Complete all customer surveys within 24 hours and move tickets into applicable status
• Document all tickets with proper notes

Requirements:

• 1 year of administrative or reception experience
• Able to complete multiple tasks at one time
• Able to work independently as well as within a team environment
• Enjoy and thrive in fast-paced environments
• Desire to grow within the company

About Sheer Enterprises:

Sheer Enterprises is a Certified Building Contractor specializing in Facilities Maintenance, Remodels, and Roll-outs within the restaurant and retail industry. We have multiple offices throughout the U.S. strategically located to better serve our clients.