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Service Desk Associate
4 weeks ago
At Planet Fitness, we're committed to creating a judgement-free zone where our members can feel comfortable and confident in their fitness journey. As a Service Desk Associate, you'll play a vital role in delivering exceptional customer service and ensuring our members have an amazing experience.
Key Responsibilities:- Provide exceptional customer service to members and guests, responding to their needs and resolving any issues that may arise.
- Manage club access, monitor membership sales, and maintain the cleanliness of the facility and equipment.
- Operate the Point-of-Sale system, collect balances on past due accounts, and schedule appointments for fitness training sessions.
- Perform beginning of shift and end of shift procedures, including completing checklists and maintaining organization of the cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion, embracing the contributions of all team members.
- High school diploma or GED preferred.
- Previous customer service and/or sales experience preferred.
- Basic computer literacy and ability to learn new systems.
- Ability to work well independently and with others, maintaining a positive attitude and willingness to help others.
- Competitive pay and benefits package.
- Opportunities for growth and development within the company.
- A positive and professional work environment.
- A judgement-free zone where you can be yourself.
We're an equal opportunity employer, committed to creating an inclusive environment for all employees. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you