Front Desk Liaison

3 weeks ago


Coral Gables, Florida, United States iCare Health Solutions Enterprise Full time

Job Summary

iCare Health Solutions Enterprise is seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for ensuring seamless patient interactions and efficient medical record management.

Key Responsibilities

  • Verify medical insurance benefits and coordinate with patients regarding their coverage and medical provider programs.
  • Assist in cross-training new personnel on front desk duties and provide exceptional customer service.
  • Manage medical records, including scanning, sending, and uploading verified documents to assigned locations.
  • Verify and correct Primary Care Physician (PCP) and Marketing Plan fields.
  • Experience navigating Electronic Medical Records and Outlook, with proficiency in English and Spanish.

Requirements

  • Ability to handle and diffuse patient complaints and disagreements.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.

About iCare Health Solutions Enterprise

We are a dynamic and growing healthcare organization dedicated to providing exceptional patient care and services. Our team is passionate about delivering high-quality care and making a positive impact in our community.


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