Tow and Light Service Technician

3 days ago


Sacramento, California, United States American Automobile Association Full time
Tow and Light Service Driver Job Description

We are seeking a skilled and experienced Tow and Light Service Driver to join our team at the American Automobile Association. As a Tow and Light Service Driver, you will be responsible for providing exceptional service to our members by responding to roadside emergencies and delivering top-notch customer service.

Key Responsibilities:

  • Drive and operate a service vehicle to respond to roadside emergencies
  • Interact with customers, establish rapport, and build relationships to provide exceptional service
  • Leverage sales skills to offer products and services from AAA to members during service interactions
  • Utilize on-board computer, radio communications, and mapping systems to efficiently complete tasks
  • Complete daily paperwork, including call-logs, battery invoices, and cash receipts

Requirements:

  • Two years of experience in a customer contact role
  • Clear and proficient verbal and written communication skills
  • Knowledge of vehicle components and common reasons for vehicle failure
  • Ability to drive a manual/automatic shift vehicle

Preferred Qualifications:

  • Vocational technical automotive training/certification or equivalent experience
  • ASE (Automotive Service Excellence) certification

Work Environment:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls.

Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy, and hazardous. Service Providers are required to provide a photograph for identification purposes.



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