Tow and Light Service Technician
3 days ago
We are seeking a skilled and experienced Tow and Light Service Driver to join our team at the American Automobile Association. As a Tow and Light Service Driver, you will be responsible for providing exceptional service to our members by responding to roadside emergencies and delivering top-notch customer service.
Key Responsibilities:
- Drive and operate a service vehicle to respond to roadside emergencies
- Interact with customers, establish rapport, and build relationships to provide exceptional service
- Leverage sales skills to offer products and services from AAA to members during service interactions
- Utilize on-board computer, radio communications, and mapping systems to efficiently complete tasks
- Complete daily paperwork, including call-logs, battery invoices, and cash receipts
Requirements:
- Two years of experience in a customer contact role
- Clear and proficient verbal and written communication skills
- Knowledge of vehicle components and common reasons for vehicle failure
- Ability to drive a manual/automatic shift vehicle
Preferred Qualifications:
- Vocational technical automotive training/certification or equivalent experience
- ASE (Automotive Service Excellence) certification
Work Environment:
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls.
Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy, and hazardous. Service Providers are required to provide a photograph for identification purposes.
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