Retail Sales Associate and Customer Service Representative

2 weeks ago


Mount Pleasant, Iowa, United States Wireless Central Full time
About Wireless Central

Wireless Central is a locally owned and operated business with a rich history in the wireless industry, spanning over 30 years. As an authorized U.S. cellular agent since 2002, we offer a wide range of services, including sales of smartphones, tablets, and mobile hotspots, as well as wireless home phone service, vehicle tracking setup and training, account review, bill payments, and business solutions.

Our Company Culture

At Wireless Central, we treat our team members like family. Our owners work closely with us as partners, providing support and guidance to help us achieve success together. We recognize the importance of our employees in driving our business forward, which is why we offer competitive compensation, solid benefits, and a friendly and personable atmosphere.

A Day in the Life of a Wireless Retail Associate

As a Wireless Retail Associate, you will have the opportunity to meet new people, provide top-notch customer service, and sell products and services to increase profitability for Wireless Central. You will take pride in staying up-to-date on the latest trends and technologies in the wireless communication industry, allowing you to provide technical support, upsell, and discuss products and services with customers to help them make informed decisions.

Key Responsibilities
  • Provide exceptional customer service and technical support to customers
  • Sell wireless products and services to increase profitability
  • Stay up-to-date on the latest trends and technologies in the wireless communication industry
  • Initiate conversations with customers and answer their product, service, and billing questions
  • Maintain the appearance of the store by keeping it clean, replenishing accessories, and changing out signage and price tags
Requirements
  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Basic understanding of Microsoft Excel and Word
  • Available evenings and weekends
  • Basic math skills
  • Tech savvy

We are looking for a detail-oriented and organized individual who can work efficiently in times of high customer traffic. If you have active listening skills, great communication skills, and the ability to explain technical information in a way that is easy to understand, we encourage you to apply.



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