Tax Office Manager

4 weeks ago


Houston, Texas, United States H&R Block Full time
About the Role

We are seeking an experienced Associate Team Leader to join our team at H&R Block. As a key member of our retail office, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily office operations and ensuring quality execution of Service Standards.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and ability to work a flexible schedule.
About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

We are an equal opportunity employer and welcome and celebrate diversity in the workplace. If you're looking to make an impact, H&R Block is the place for you.



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