Dental Office Operations Director
1 week ago
As a Practice Manager at Webster Dental Management, you will play a pivotal role in overseeing the daily operations of our dental practices. With over 10 locations throughout the Chicagoland area, we are committed to delivering exceptional patient care and fostering a positive work environment.
Salary: $85,000 - $110,000 per year
Key Responsibilities- Office Management
- Manage all day-to-day operations of the office, ensuring efficient workflows and optimal use of resources
- Direct staff assignments and activities in accordance with office policies and applicable laws
- Oversee compliance with OSHA, state, and federal regulations, maintaining a safe working environment for employees and patients
- Manage patient financial accounts for accuracy, ensuring timely transactions and capturing co-pays, co-insurance, and other fees as needed
- Track office metrics and financials to identify areas for improvement and cost savings
- Patient Management
- Create an outstanding patient experience by synthesizing policies and communicating them effectively to patients
- Develop strategies to improve patient satisfaction through superior customer service and timely recall and recare
- Maximize activities yielding high patient satisfaction rates, such as accurate charts and billing, friendly communication, and respectful treatment
- Staff Management
- Assign, direct, and manage staff duties as assigned by management company, ensuring success in their roles
- SUPPORT staff in overcoming barriers and developing positively, providing coaching and feedback as needed
- Develop optimal staff schedules to support practice needs, balancing workload and employee availability
- Recruit, interview, hire, train, and develop new employees as directed by management company
- Organize staff training on OSHA and HIPAA compliance, ensuring adherence to regulatory requirements
- Maintain quarterly check-ins with staff to discuss professional and personal goals, provide feedback, and promote a safe working environment that supports employees' aims and goals
- Conduct annual staff and compensation reviews, mitigating conflict and engaging in resolution activities as needed
- Facilitate community outreach and volunteer opportunities, positioning Webster as a leader in community engagement
- Assist in drafting office policies and upholding the employee handbook, safety procedures, and other office protocols
- Commit to developing staff and promoting a culture of continuous learning
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Dental Operations Manager
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