Parking Experience Associate

2 days ago


Los Angeles, California, United States SP+ Full time
Job Overview

SP+, the leading provider of parking solutions, is seeking a skilled Parking Experience Associate to join our team. As a key member of our operations staff, you will play a crucial role in ensuring seamless parking experiences for our customers.


About SP+

We are an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. Our mission is to make parking easier, faster, and more enjoyable for everyone. With over 23,000 employees across North America and Europe, we operate at over 4,000 locations, making us the largest parking network in the US.


Responsibilities
  • Direct incoming customers to available parking spaces with efficiency and courtesy.
  • Closely monitor vehicles on location throughout your shift, reporting any issues or concerns as needed.
  • Ensure adherence to garage policies by issuing violation warnings to tenants and visitors when necessary.
  • Maintain a high level of visibility while patrolling transient and reserved parking levels on foot or in customized motor carts, if applicable.
  • Provide top-notch customer service by assisting those who have forgotten where they parked their vehicle.
  • Be punctual and reliable, attending work every scheduled day in uniform and ready to perform duties.
  • Communicate effectively with customers, answering questions and directing them to the Facility Manager when necessary.
  • Control traffic flow at entrances and exits as required.
  • Assist in maintaining and repairing parking equipment and performing general maintenance tasks as directed by the Facility Manager.
  • Report accidents, policy violations, safety hazards, or other unusual occurrences to the Facility Manager promptly.
  • Keep the garage office informed about debris, water spills, oil spills, and other potential issues.
  • Substitute for Valets when necessary, with prior authorization.
  • Familiarize yourself with all areas of the garage and major streets, landmarks, and freeways in the surrounding area.
  • Support the Facility Manager in additional duties as needed.

Salary and Benefits

$20.00 per hour. Eligible employees participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), and paid time off.


Qualifications and Requirements

To succeed in this role, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities. The following requirements are representative of the knowledge, skill, and/or ability required:

  1. Less than High School education or one month related experience, training, or an equivalent combination of education and experience.
  2. A valid state-issued driver's license, with a current address and acceptable driving record, if required to drive a company vehicle or drive on company business.
  3. The ability to read and comprehend simple instructions, short correspondence, and memos.
  4. The ability to write simple correspondence.
  5. Effective communication skills to present information in one-on-one situations to customers and other employees.


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