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Optical Care Specialist
2 months ago
As a Patient Care Coordinator at BJ's Wholesale Club, you will play a vital role in delivering exceptional patient care experiences through efficient and comprehensive tele-optometry exams. You will be passionate about helping patients and exceeding their expectations to drive referrals.
Key Responsibilities- Assist in scheduling eye exam appointments and entering patient information and history into systems in accordance with provided HIPAA training.
- Obtain patient medical history, conduct eye health tests, and facilitate interaction between patients, technicians, and doctors via live video conferencing.
- Communicate doctor recommendations to opticians and work in partnership with optical team members to facilitate exam bookings and eyewear sales.
- Match eyewear solutions to patient needs and transition patients from exam to product selection.
- Deliver sales and metric goals by educating patients on the benefits of available products and recommending those that will improve their visual needs.
- High school diploma, college degree, and/or big box wholesale, retail, optical, and/or medical experience.
- Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
- Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
- Knowledge of optical products and business practices preferred, but not required.
Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.
Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
