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Quality Assurance Specialist
2 months ago
Job Title: Quality Assurance Specialist
Job Summary:
Mastech Digital is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our products meet the highest quality standards and exceed customer expectations.
Key Responsibilities:
- Lead on product quality and reliability issues for our System Cooling Products.
- Develop and implement processes to promptly address and resolve customer product quality issues.
- Define quality requirements at the shop floor level.
- Collaborate with shop floor management to identify failure modes and drive improvements.
- Ensure timely processing of any product non-conformances found during incoming or in-process inspections.
- Identify and eliminate cost drivers of quality, such as scrap and rework, within manufacturing.
- Communicate directly with shop floor work cells to enhance product quality.
- Partner with the service team for failure analysis activities, compile data, and reduce product failure modes.
- Drive CAPA related to product quality throughout the organization to ensure quick resolution of findings or non-conformances.
- Lead audits of processes and quality systems.
- Summarize and present product quality data to the Quality Manager on a monthly basis.
- Participate in the development of customer prototypes to ensure quality requirements are met.
- Mentor the organization in advanced problem-solving techniques (8D, 5Why, DMAIC).
- Define inspection processes, requirements, frequency, and sampling internally and through sub-tier suppliers.
- Drive improvements at key and critical suppliers to ensure high-quality incoming materials.
- Provide support to customers across different time zones.
- Be willing to travel up to 10% domestically and internationally as required.
- Advocate for lean principles and 6S.
Requirements:
- A bachelor's degree in an appropriate discipline and 3 years of relevant experience, or, in the absence of a degree, 8 years of relevant experience.
- Experience with torch brazing, assembly-based manufacturing, lean, Six Sigma, and 6S. Plumbing and refrigeration experience is a plus.
- Experience in an ISO9001 quality environment, with AS9100 quality environment experience being a plus.
- Strong interpersonal skills, with the ability to work with and manage both suppliers and internal customers.
- Proven track record of leading multiple projects while working with stakeholders across multiple functions.
- Strong troubleshooting skills.
- Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.
- Core skills/tools should include Microsoft Office, 8D problem solving, GD&T, Six Sigma, Minitab (statistical analysis), SPC, APQP/PPAP.
- Experience with the implementation of statistical methods and their application, such as capability studies, gage repeatability and reproducibility (gage R&R), X-bar and R charts, is a plus.
- Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting electro-mechanical parts is desirable.
Education / Background:
- B.S. in a technical discipline with a minimum of three years of experience in a similar quality role.
