Google CCAI Dialogflow Solution Architect

3 weeks ago

Nashville, Tennessee, United States Capgemini Full time
Job Title: Google CCAI Dialogflow Solution Architect

Job Location: (Hybrid) Nashville TN

Job description:

Capgemini is seeking a Google CCAI Dialogflow Solution Architect with expertise in Dialogflow Agent Assist.

Key Responsibilities:

  • Able to effectively present and defend point of view to a variety of audiences using visualization
  • Need to collaborate and build trusted relationships with multi-functional teams
  • Hands-on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing

Required Skills:

  • 7 years of Experience as a Solution Architect and/or Technical Lead in Customer Service Technology
  • Good knowledge of GCP CCAI service
  • 2 year Experience in Dialogflow CX
  • 2 year experience in Agent Assist
  • Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
  • Experience in designing/developing user-centric conversation experiences involving chat, text or voice
  • Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
  • Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow, Microsoft LUIS, IBM Watson, Amazon Lex, RASA
  • Sound knowledge of cloud platforms (GCP, AWS or Azure)
  • Integrate APIs using NodeJS and Python
  • Critical Thinking & Problem-Solving skills
  • Strong Analytical skills

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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