Front Desk Customer Support Specialist
6 days ago
As a skilled Front Desk Customer Support Specialist at Platinum Companies, you'll be the face of our hotel, responsible for delivering top-notch customer service and ensuring our guests have an unforgettable experience.
We offer a competitive salary of $42,000 - $52,000 per year, depending on experience.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their inquiries and resolving issues promptly and professionally.
- Manage front desk operations, handling check-ins, check-outs, room reservations, and other guest requests.
- Maintain accurate records and reports, including guest feedback and concerns.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
- Stay up-to-date on hotel policies, procedures, and services to provide informed guidance to guests.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer skills and familiarity with hospitality software.
- High school diploma or equivalent required; college degree preferred.
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