Business Equipment Technician Lead
3 weeks ago
**About the Role:**
We are seeking a skilled Business Equipment Technician Lead to join our team at Konica Minolta Business Solutions U.S.A., Inc. As a key member of our technical support team, this role will require strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
The ideal candidate will have a minimum of 2-4 years of experience in the field and be certified in A+ or equivalent training. The successful applicant will possess excellent daily time management skills, be capable of prioritizing activities and schedule to obtain effective results, and have the ability to work independently at a customer site.
Key Responsibilities:
- Perform full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
- Manage territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
- Develop territory and inventory management skills with assistance to provide cost-effective service to our customers.
- Follow proper call handling procedures while maintaining the minimum call per day average.
Estimated Salary Range: $65,000 - $85,000 per year.
**What We Offer:**
Konica Minolta is committed to providing a supportive and inclusive work environment that fosters employee growth and development. We offer a comprehensive benefits package, opportunities for career advancement, and a dynamic team culture.
Benefits:
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and inclusive work environment
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