Field Service Technician

2 weeks ago


Jersey City, New Jersey, United States Greenworks Full time
Job Summary

Greenworks is seeking a highly skilled Field Service Technician to join our team in the Northeast Tri-State Region. As a key member of our team, you will be responsible for providing technical service and maintenance support to our customers, installing, maintaining, and repairing equipment in the field, and diagnosing errors or technical problems to determine proper solutions.

Key Responsibilities:

  • Providing technical service and maintenance support at customer locations
  • Installing, maintaining, and repairing equipment out in the field
  • Diagnosing errors or technical problems and determining proper solutions
  • Effective time management with ability to prioritize workload demands
  • Providing technical training in-person, digitally, or with written programs when necessary
  • Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies
  • Supporting Customer Service with Sales Force activated action items hourly / daily
  • Maintaining a service vehicle and adhering to the Greenworks Vehicle Policy
  • Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support)

Requirements:

  • Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems
  • Advanced mechanical and electronic knowledge
  • Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause
  • Be proficient in the operation of various measuring tools and instruments
  • Must be able to read and interpret electrical schematics and blueprints
  • Knowledge of CAN BUS protocol preferred
  • Proficient communication skills (verbal and written) with the ability to provide conflict resolution

Greenworks is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.



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