Supply Chain Solutions Engineer
7 days ago
Allen Lund Company, LLC is a leading provider of transportation and logistics software solutions. We are currently seeking an experienced Supply Chain Solutions Engineer to join our team.
About the Role
- The successful candidate will have a strong background in supply chain management and logistics, with experience in implementing and supporting various logistics solutions.
- They will be responsible for coordinating with clients' technical teams to complete customizations according to their needs and industry best practices.
- The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
Responsibilities
- Implement various logistics solutions after the sale is complete.
- Gather business requirements from clients and translate them effectively to technical and support teams.
- Coordinate integrations with stakeholders involved with clients' TMS using common methods such as EDI, API, SFTP, etc.
- Transition client accounts from sales hand-off to post-go-live support.
- Perform customer help desk duties for various solutions.
- Aid technical teams in design, development, and deployment of TMS and other supply chain applications.
- Identify best practices to give customers and carriers performance management tools.
- Provide business intelligence and services that help customers plan, understand, and manage financial and operational performance.
Requirements
- Experience in customer service type roles, preferably ones that relate to software support.
- Advanced knowledge of Microsoft Excel.
- Basic knowledge of Postman, Notepad++, and SQL.
- Prior experience with B2B web-based or on-premise applications like CRM, TMS, ERP, WMS, or Ticketing systems.
- Professional written and verbal communication skills.
- Strong organizational, presentation, and interpersonal skills.
Benefits
- Competitive salary range: $80,000 - $110,000 per year.
- Unparalleled benefits and wellness package.
- 401k with a generous match.
- Career growth opportunities.
- Transfer opportunities.
- Share in company ownership.
- Employee recognition program.
About Us
At Allen Lund Company, LLC, we value diversity and are committed to creating an inclusive work environment. We believe in fostering personal growth and commitment both in and out of the office.
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