Travel Shop Assistant
5 days ago
About First Bus
First Bus is a leading provider of transport services, committed to delivering excellent service to our passengers across the UK. We help our passengers achieve over a million journeys every day, with a fleet of 5000+ buses and 14,000+ colleagues. We pride ourselves on our dedication to safety, innovation, sustainability, and inclusion.
Job Title: Travel Shop Assistant
We are looking for an enthusiastic and customer-focused Travel Shop Assistant to join our team in Wells. As a Travel Shop Assistant, you will be the face of our brand, helping customers purchase tickets, plan their journeys, and provide them with information on travel routes, schedules, and services.
Key Responsibilities
- Interact with the public face-to-face and via the telephone regarding First Bus information, timetables, routes, and ticket sales.
- Provide National Express information, timetables, routes, and ticket sales via the National Express ticket agents' website.
- Offer tourist information for the area.
- Issue credit note refunds.
- Deal with customer complaints.
- Take payment via card and cash.
- Manage daily sales sheets on Excel.
- Manage cash float.
- Manage lost property inquiries face-to-face and via the telephone.
- Print timetables and information for customers.
- Print daily sales sheets and manage them for auditing.
- Participate in online learning.
- Perform security checks for the Elavon card payment machine and input information on the spreadsheet.
- Keep office and public areas clean, washing the floor weekly.
- Pick up litter within the curtilage of the travel shop.
- Report issues regarding the building.
- Order printer ink and stationery.
Requirements
- Experience in customer service, retail, or travel is a plus.
- Excellent communication skills and the ability to provide clear, helpful advice.
- Familiarity with bus routes, schedules, and the local transport system (training will be provided).
- Ability to handle cash and process card payments.
- Strong organizational skills and attention to detail.
Rewards & Benefits
- Your health is important to us, which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you. This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support, and nutrition and fitness advice.
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets.
- Working at First Bus, you also receive discounted train travel for you and your family after 6 months' service, as well as a free bus pass.
- Cycle to work scheme.
- 25 days' holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Enhanced maternity/paternity pay.
- Flexible working.
We put a big focus on physical and mental wellbeing at First Bus. We recognize that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
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