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Customer Service Representative

2 months ago

Temple Terrace, Florida, United States HMG Business Group Full time
Customer Service Agent Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers with all aspects of service fulfillment, including sales and support.
  • Participate in sales-driving efforts to maximize sales and revenue.
  • Work with management to plan and direct the work of the organization.
  • Receive classroom instruction and training in subjects related to rotational experience.
  • Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests.
  • Work in different departments to gain perspective and develop skills.
  • Participate in interviewing, hiring, and training employees.
  • Use company reports to analyze sales, gross profit, and inventory activity.
  • Work with management to develop and implement actions to protect assets and profitability.

Customer Service Agent Opportunities:

  • Opportunities to expand into new locations and campaigns.
  • Internal growth and development.
  • Personal coaches and mentors.

Requirements:

  • High school diploma required.
  • Experience in customer service or client relations is a plus.
  • Must be able to communicate with customers and employees to clarify issues and resolve conflicts.
  • Able to work individually and as part of a team.
  • Fluent in written and verbal English.
  • Bilinguals welcome.