Bilingual Customer Service Representative

5 days ago


Indianola, Nebraska, United States Sherwin-Williams Full time

This is a job for a Bilingual Customer Service Specialist (Spanish) with a company located in the Indianola, MS area.


Job Summary:

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up to date with product features and maintain the high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Responsibilities:
Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistent with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in-stock and presentable condition assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales.

Qualifications:
Must be at least eighteen (18) years of age.

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish.

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Equal Opportunity Employer minorities/females/veteran/other individuals with disabilities/sexual orientation/gender identity.

As a Bilingual Customer Service Specialist, you will be the face of Sherwin-Williams, providing exceptional customer service to our wholesale and retail customers. You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. In addition, you will be responsible for maintaining the high quality and visual standards of our products and store. If you are a team player who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.


Key Responsibilities:
Provide exceptional customer service to wholesale and retail customers
Work closely with customers to determine their needs and recommend solutions
Maintain the high quality and visual standards of our products and store
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales

Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Equal Opportunity Employer minorities/females/veteran/other individuals with disabilities/sexual orientation/gender identity.

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