Digital Transformation Leader

2 days ago


Reston, Virginia, United States Qualtrics Full time
About Qualtrics

Qualtrics is a pioneering company in the experience management category, serving over 18,000 clients globally. We empower businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

Job Description

We are seeking an ambitious leader to develop and execute a digital-first engagement strategy across our global customer base. This role involves accelerating our digital strategy, scaling channels, building content, and deploying proactively to customers. The successful candidate will own both our digital engine and the scale book of business globally, leading with the digital engine to maximize net expansion in that book.

Key Responsibilities
  • Define and execute the Qualtrics strategy for digitally renewing, maturing, and expanding an expansive customer portfolio
  • Create stakeholder alignment across owners of all digital and scalable engagement channels
  • Drive digital and frontline teams to collaborate in order to create leverage, improve customer experience and create Qualtrics champions across our customer base
  • Have a "CEO Mindset" and partner with cross-functional counterparts in Sales, Marketing, Product Management, Engineering, and Professional Services to evolve and scale our global service offerings
Requirements
  • 10+ years of experience in SaaS, strategy, consulting, operations, product management, or an equivalent field
  • Experience with Digital/Adoption Marketing and/or Digital Customer Success
  • Prior experience building and deploying digitally-enabled customer motions preferred
  • Past experience leading successful teams that work effectively cross-functionally preferred
Benefits
  • $150,000 estimated annual salary
  • A comprehensive benefits package including medical, dental, vision, life insurance, and more
  • 30 paid days off, including 15 PTO, 5 personal days, and 10 holiday closures
  • The opportunity to work with a passionate team committed to solving customer challenges and improving customer experience
About this Role

This is a key hire for the Customer Success Group, offering huge potential for impact on experience, retention, and maturity across our global customer base. If you are a strategic leader with a passion for coaching and mentoring high-performing team members, we encourage you to apply.



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