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Restaurant Operations Manager

4 weeks ago

Storrs Center, United States Wings Over Full time
Wings Over General Manager Assistant Job Description

A Wings Over General Manager Assistant is a key player in our team, responsible for supporting the General Manager in leading our restaurant operations. This role requires a strong leader, effective communicator, and problem solver who can mentor and motivate our team members.

Key Responsibilities:
  • Operations Expertise: Demonstrates knowledge of core products and processes to drive results, anticipating obstacles and taking action to prevent or minimize their impact.
  • Leadership and Motivation: Drives the implementation of company programs by directly motivating and instructing the store team to meet operational and organizational objectives.
  • Integrity and Culture: Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over, planning, identifying, communicating, and delegating responsibilities to ensure smooth operations.
  • Performance Management: Assists the General Manager in monitoring and managing store staffing levels, conducting performance reviews, providing feedback, and setting challenging goals to improve performance.
  • Financial Acumen: Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
  • Communication and Teamwork: Remains calm and collected, working to keep the store operating to the Wings Over standard through timely delegation, and communicates information and ideas to promote store growth and a positive work environment.
  • Quality and Safety: Ensures team members adhere to health, safety, and sanitation guidelines for all products, and follows legal and operational compliance requirements.

What We're Looking For:

  • Team Player: You embody the Wings Over mission of Good People.
  • Passionate: You love food, restaurants, and people.
  • Enthusiastic: You love to help others learn and grow.
  • Humble: You constantly look for areas to improve and understand the value of others.
  • Respectful: You value diversity and the input of others, and garner respect through your actions.
  • Open to Change: You embrace change and can navigate through ambiguous periods.
  • Motivated: You come to work with a can-do attitude and drive others to do the same.
  • Composed: You create organization out of chaos and can lead others to see the way forward.
  • Proactive: You see it, think it, then solve it, and know when to ask for help.
  • Inspiring: Your vision is undeniable, you connect with others, and you challenge others when they do not live the Wings Over Values.