Associate Director, Student Services Center

1 week ago


Detroit, Michigan, United States Wayne State Full time
Job Title: Associate Director, Student Services Center

Wayne State University is seeking an experienced Associate Director to lead the Student Services Center team within the Office of Student Financial Aid. The successful candidate will be responsible for overseeing the efficient operation and continuous improvement of centralized student services.

Key Responsibilities:
  • Direct and oversee staff, ensuring accurate and timely customer service and service delivery.
  • Develop and continuously update training for full-time staff, incorporating professional development opportunities.
  • Collaborate with the home offices to keep up-to-date with changes to policies, procedures, and regulations.
  • Lead system administrator for CRM/case management tool, responsible for updating and maintaining templates and messaging.
  • Implement quality assurance measures to maintain high standards of service, accuracy, and compliance with federal, state, and university policies.
  • Represent Enrollment Management and serve in a liaison capacity to internal and external customers.
Requirements:
  • Bachelor's degree.
  • Minimum 5 years of experience in enrollment student services, with at least 2 years in a supervisory role.
  • Strong leadership skills, including ability to delegate work, set clear direction, and manage workflow.
  • Excellent communication and problem-solving skills.
  • Ability to work with others at all organizational levels to ensure work is completed and objectives are met.
Preferred Qualifications:
  • Master's degree.
  • Experience working within a CRM solution.

Wayne State University is an affirmative action/equal opportunity employer. We encourage applications from women, people of color, and other underrepresented groups.



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